Shipping & Returns

Shipping

As our HQ is based in the United Kingdom we offer a FREE Delivery Service to the UK customer base only. We can also ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

UK Delivery
FREE DELIVERY on everything listed on our website.
Free UK Delivery is our economy shipping option. We also offer faster delivery services at the checkout for most items. So if your after a speedier delivery, choose a faster delivery speed at the checkout. There will be a small charge for a faster delivery solution.

How do I get FREE UK Delivery?
All orders placed for delivery within the United Kingdom are eligible for Free Delivery. There will be an option for you to select this during checkout, and no delivery cost will be incurred for UK deliveries.

Does everything on the site qualify for FREE UK Delivery?
Yes. Free UK Delivery is now available for all on site products.

Terms and Conditions for FREE UK Delivery
* Applies only to orders completed for eligible products.
* Combining orders with purchases made for overseas delivery might affect your order's eligibility for Free Delivery.
* May be used in conjunction with a promotional certificate.
* We reserve the right to change or discontinue Free Delivery at any time.
* Applies only to deliveries to addresses within England, Northern Ireland, Scotland, Wales and all BFPO addresses (including the Isle of Man and the Channel Islands).
* A handful of Postcode areas in the United Kingdom will still carry a small delivery fee. As detailed in the UK Postcode Surcharge Table (Below)

UK Postal Codes With Surcharges
IV...
HS...
KA27 & KA28
KW...
PA20 up to and including PA78
PH17 up to and including PH26
PH30 up to and including PH44
PH49 & PH50
ZE...
BT...
IM...
TR21 up to and including TR25

International Delivery

We are pleased to be able to ship items of upto 2kg of weight to anywhere in the world. Where we can, we will also send items that weight above 2kg. Please note that if you try to buy an item from outside the UK that weighs more than 2kg, then this may will be removed from your basket at checkout. It varies from country to country however we can deliver to most European destinations parcels that weigh upto 15kg.

For all International Deliveries we offer Royal Mail Priority Airmail as standard. 

If you are buying from outside the European Union (EU) your order will have a CN22 customs declaration attached to it which states what is in the parcel and also the value of the contents. Please note you will be liable for any local taxes and duties.

Typical delivery speeds to Europe and the Rest of the World:
Europe via Royal Mail Priority Airmail: 5-10 working days
Rest Of World Royal Mail Priority Airmail: 7-20 working days.


Returns Policy


Our returns policy is in compliance with Electronic Commerce (EC Directive) Regulations, 2002.

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please follow the instructions below. 

Note: Do not return any item(s) before contacting us first.

Our Returns procedure involves customers receiving a Returns Authorisation number before sending the item back. Without this RA number you will not be able to return any item. If you do so, the return may not be dealt with. If the return is agreed by us then you will need to put the RA number (that we will give you) clearly marked on the outside of the parcel and on a note inside the parcel. This helps us deal with returns more effectively and efficiently. You are advised to package the product adequately as we cannot accept liability for any damage incurred during delivery back to us.

To request a return please Contact Us ensuring you include your order ID, contact information and detailed description of the fault. Please note that we are unable to provide technical support on any of the Video Games we supply. Please make sure that the game will run on your machine before ordering as we cannot be responsible for incompatibilities with your system.

Under the Consumer Rights Act you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this promptly. This right is limited to 30 days from the date you buy your product. After 30 days you will not be legally entitled to a full refund if your item develops a fault, although some sellers may offer you an extended refund period. This right to a refund doesn't apply to purely digital products though - such as music, games or apps that you buy as downloads.

Please note: In compliance with the Distance Selling Regulations, any computer software that has been unsealed cannot be returned. A guide for businesses on distance selling, Page 23, 3.38: Unless you have agreed that they can, your consumers cannot cancel if the order is for: audio or video recordings or computer software that the customer has unsealed.

If you would like a returns form, please Contact Us requesting an Returns Authorisation Number. We will respond with instructions for how to return item(s) from your order.